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Here you will find common questions about Realtime-Spy.

Click here for Realtime-Spy's Help Documentation

Click here for Realtime-Spy's Installation Guide

1. What versions of Windows is Realtime-Spy compatible with?
2. I tried running my the Realtime-Spy application I configured, but nothing happens.
3. I configured Realtime-Spy, now how do I deploy the software remotely?
4. How long does Realtime-Spy take to download?
5. Will users know Realtime-Spy is installed when they run it?
6. How do I view my logs?
7. Can others access my Realtime-Spy logs?
8. Can I archive my Realtime-Spy logs?
9. Will Realtime-Spy work with ANY and ALL Internet connections?
10. My Realtime-Spy webspace does not contain any logs - what is wrong?
11. How do I change my Realtime-Spy password?
12. How do I remove a user from my Realtime-Spy webspace?
13. Can I Install Realtime-Spy from a portable drive, thumbdrive, disk, etc
14. The software is not accepting my username/password?
15. My Logs do not seem to be updating anymore, how do I fix this?
16. The Administrative commands do not work?
17. The attachment I am sending is being rejected - what do I do?
18. Will my antivirus or antispyware software detect Realtime-Spy?
19. How many screenshots can my account hold?



1. What versions of Windows is Realtime-Spy compatible with?


RTS is has been tested on, and is fully compatible with Windows NT/2000/XP/Vista/7/8/8.1/10 (32 and 64-bit). It is recommended you have all the latest service packs and security updates installed, however.

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2. I tried running my the Realtime-Spy application I configured, but nothing happens.


Your antivirus software may have corrupted the file. Please ensure the file is around 100-115kb and try configuring a new monitoring file.

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3. I configured Realtime-Spy, now how do I deploy the software remotely?

You will need to distribute the Realtime-Spy module you created. This file you created is the file you will send and run on other PC's you own. For detailed e-mail and network deployment steps please refer to Realtime-Spy's help documentation.

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4. How long does Realtime-Spy take to download over a Network or via Email?

Unlike other monitoring packages, Realtime-Spy is VERY small in size (100-115KB) and will take only a few seconds via email(even on dialup) and only an instant over cable/network connections to download.

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5. Will users know Realtime-Spy is installed when they run it?


While Realtime-Spy runs invisibly unless configured otherwise, the installation informs the user they are installing monitoring software, to prevent unauthorized usage.

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6. How do I view my logs?


To view your activity logs for Realtime-Spy simply point your browser to http://www.realtime-spy.com/members/ . You will be prompted for your username and password - enter these as given to you when you purchased RTS.

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7. Can others access my Realtime-Spy logs?


Absolutely not! Every user has their own unique username and password that only THEY know. You must specify your username and password to login and view activity logs for your Realtime-Spy software.

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8. Can I archive my Realtime-Spy logs?

Yes, you can use the Realtime-Spy archive utility in your member's area to download logs from your webspace for future viewing and saving.

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9. Will Realtime-Spy work with ANY and ALL Internet connections?


Absolutely. Unlike other remote monitoring products, Realtime-Spy does not care if the monitored PC is behind a firewall or router, or if the PC is on a network, cable, or dialup connection. You will be able to ALWAYS access your logs via your webspace. No need for IP addresses, port numbers, or directly connecting to the remote PC!

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10.
My Realtime-Spy webspace does not contain any logs - what is wrong?

Once you start monitoring a PC your computer and its logs will appear in your webspace! Please wait a few minutes from when the file is first executed for the first sets of logs to appear.

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11. How do I change my Realtime-Spy password?


Simply use the password form under the 'Account Management' section in your member's area. This password change will effect remotely deployed Realtime-Spy modules - if you change your password they will not longer update your webspace with logs until you reconfigure their passwords.

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12. How do I remove a Computer from my Realtime-Spy webspace?


Please use the 'Remove Computer' function in your member's area. To access this, select a computer you want to remove from the computer selection screen, then click 'Remove Computer'.

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13. Can I Install Realtime-Spy from a portable drive, thumbdrive, disk, etc?


Yes, just copy the Realtime-Spy file you configured to your portable drive. Then copy it from the drive/disk/media to the PC you want to install it on - then run the file.

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14.
The software is not accepting my username/password?

Make sure you are entering the username/password EXACTLY as given to you (the password and username are case sensitive). If this does not work please contact us to have your password reset.

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15. My Logs do not seem to be updating anymore, how do I fix this?

First you should ensure that the software is still running on the remote PC.
If it is not, then re-run the logging module you created to restart monitoring. Second, verify that you have not changed your password after creating and installing the module on the target computer. Changing your password will cause the remote module to be unable to access your log storage account.

If you are unable to uninstall the computer via your member's area It is advised you first run the stop-rts.exe file on the remote PC (this file is available here) - once you run this, wait a minute or so - then re-execute the logging module you created on the remote PC - this will restart the monitoring.

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16. The Administrative commands do not work?

The admin commands can take a few moments to take affect and will only work as long as the remote computer is online and active. When a command complete the 'command pending' message will vanish, signifying the command was received and executed.

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17. The attachment I am sending is being rejected - what do I do?

Some email clients/servers reject executable (.exe) attachments. To circumvent this you can zip up the .exe you created using a zip program (such as Winzip) and then send it (or use the 'Compress to ZIP' option when creating your logging module). You can also place the .exe into a document file (just drag the .exe icon into the document and save it) and send it this way.

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18. Will my antivirus or antispyware software detect Realtime-Spy?

Some antivirus or antispyware may interfere with Realtime-Spy's installation and operation. If you experience an antivirus/antispyware conflict please contact our support desk so we can provide you with an exclusion list that you can manually enter into your antivirus software on the monitored computer. This will allow Realtime-Spy and your antivirus/antispyware software to work together.

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19. How many screenshots can my account hold?

Your Realtime-Spy account can hold up to 500 screenshots at any given time. 500 more screenshots can be added to your storage limit for $19.95. You can increase your storage capacity as many times as you need. 

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